DriveMate Privacy Policy – Your Privacy Matters
DriveMate Privacy Policy
Effective Date: May 21, 2025
At DriveMate, your privacy and security are our top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our products, services, and website. By accessing or using DriveMate, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of personal information to provide you with a seamless experience while using DriveMate. The types of information we collect include:
Personal Identification Information:
Name
Email address
Phone number
Shipping address (for product delivery)
Payment details (credit/debit card numbers, PayPal account info, etc.)
Device and Usage Information:
Device type (smartphone, tablet, etc.)
Device model, operating system, and version
IP address
Location data (GPS coordinates)
Browser type and language settings
Interaction with DriveMate devices or software, including app usage patterns and preferences
Voice and Audio Data:
Voice commands and interactions with DriveMate devices
Audio recordings (if you enable voice command features)
Cookies and Tracking Technologies:
Cookies: We use cookies to collect information about how you interact with our website, such as pages viewed and actions taken.
Tracking pixels: These allow us to track user behavior and improve our services.
Web beacons: These track interactions with emails and website content.
2. How We Use Your Information
We use the information collected to provide you with better, more personalized services, including:
Product Functionality:
Enabling core features, including voice commands, device connectivity, and real-time navigation.
Providing customer support and troubleshooting.
Ensuring the functionality and performance of the DriveMate device.
Customer Communication:
Sending order confirmations, shipping notifications, and customer service responses.
Sending newsletters, promotional offers, and updates on new features (if you have opted in).
Marketing and Analytics:
Improving user experience through personalized recommendations and targeted promotions.
Analyzing website usage and interaction data to improve the design and functionality of our services.
Security and Legal Compliance:
Detecting and preventing fraud, unauthorized access, or abuse of our products and services.
Complying with applicable legal requirements, such as data protection laws and tax regulations.
3. How We Protect Your Information
We implement strong security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: We use encryption technologies (such as SSL/TLS) to secure sensitive data, including payment details.
Access Control: Only authorized personnel with specific roles have access to your personal information.
Data Storage: Personal information is stored in secure servers with restricted access.
Regular Audits: We conduct regular security audits and vulnerability assessments to identify and mitigate risks.
4. How We Share Your Information
We may share your information in the following circumstances:
Third-Party Service Providers: We may share your data with third-party service providers to assist in providing our services (e.g., payment processors, shipping companies, marketing platforms). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Compliance: We may disclose your information to comply with legal obligations, such as court orders or investigations by law enforcement authorities.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. After that, we will securely delete or anonymize your information.
6. Your Rights
You have the following rights regarding your personal data:
Access: You can request a copy of the personal information we hold about you.
Correction: You can update or correct your personal information.
Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
7. Data Subject Requests
You may request access to, correction, or deletion of your personal data by contacting us directly at [email protected]. We will respond to your request within the legal timeframes and in compliance with applicable laws.
Data Portability: You may request that we provide your data in a structured, commonly used format for data portability.
Restriction of Processing: You may request that we restrict the processing of your data in certain situations, including when you contest the accuracy of the data or when processing is unlawful.
8. Third-Party Websites
Our website may contain links to third-party websites, applications, or services that are not controlled by us. This Privacy Policy does not apply to such third-party websites. We recommend reviewing the privacy policies of those third-party sites before providing any personal information.
9. International Data Transfers
If you are located outside of Hong Kong, please note that your personal data may be transferred to and processed in Hong Kong or other countries. By using our services, you consent to the transfer of your data to countries that may have different data protection laws than those in your country.
We take all necessary measures to ensure that your data is treated securely and in accordance with this Privacy Policy, including implementing safeguards to comply with applicable data protection laws.
10. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we update the policy, we will revise the “Effective Date” at the top of the page. We encourage you to periodically review this page to stay informed about how we are protecting your data.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: [email protected]
Address: TradeLink Solution Limited, 6/F, 168 Connaught Road West, Hong Kong
13. Legal Basis for Processing Personal Data (For GDPR Compliance)
If you are located in the European Union (EU) or the European Economic Area (EEA), we rely on the following legal bases for processing your personal data:
Consent: We may process your data based on your consent, which you can withdraw at any time.
Contractual Necessity: We process personal data when it is necessary for the performance of a contract with you, such as delivering the products or services you request.
Legitimate Interests: In some cases, we process personal data based on our legitimate interests, such as improving services or preventing fraud.
Legal Obligation: We may also process personal data to comply with legal obligations, such as tax requirements or responding to legal inquiries.
14. California Consumer Privacy Act (CCPA) Rights (For California Residents)
If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know: You may request information about the personal data we collect about you, the sources, purposes, and third parties with whom we share the information.
Right to Delete: You may request that we delete the personal data we have collected about you.
Right to Opt-Out of Sales: You can opt-out of the sale of your personal data. However, we do not currently engage in the sale of personal information.
Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.
Right to Access: You may request a copy of your personal data in a portable format.
15. Privacy of Payment Information
When processing payments, we use third-party services like PayPal and Stripe. These payment processors are responsible for handling your financial data securely, and we do not store your credit card information. We encourage you to read their privacy policies to understand how your data is handled during transactions.
16. Behavioral Advertising and Retargeting
We may use third-party advertising networks to serve ads based on your browsing activities on our website. These ads may appear on other websites you visit. These third-party networks use cookies or similar technologies to gather information about your behavior and interests to provide you with targeted advertisements.
You can opt-out of behavioral advertising by visiting the following websites:
17. Data Integrity and Minimization
We take reasonable steps to ensure that the personal data we collect is accurate, complete, and up to date. You can help us by notifying us of any changes to your personal information. We also follow the principle of data minimization, meaning we only collect the information necessary to fulfill the purposes for which it was collected.
18. Data Anonymization
In certain cases, we may anonymize or pseudonymize your personal data for the purposes of improving our services, research, or other internal operations. Anonymized data is data that can no longer be traced back to an individual, and as such, it falls outside of the scope of personal data protection laws.
19. Cross-Border Data Transfers
If you are accessing our services from outside the country where we are located (Hong Kong), please be aware that your data may be transferred to, stored, and processed in countries that may have different data protection laws. By using our services, you consent to such transfers of your data to countries outside your jurisdiction.
We take all necessary measures to ensure that your data is treated securely and in accordance with this Privacy Policy, including implementing safeguards to comply with applicable data protection laws.
20. How We Handle Sensitive Data
We do not process sensitive personal data, such as racial or ethnic origin, political opinions, religious beliefs, or health information, unless necessary for a legitimate purpose (e.g., in response to legal obligations). We do not intentionally collect such data, and you are advised not to provide it unless required by applicable law.
21. Additional Privacy Rights in Other Jurisdictions
We acknowledge that different regions may have different privacy laws, and we are committed to complying with applicable data protection laws based on where you reside. In addition to the rights already mentioned, you may have other rights depending on the region (e.g., Brazil’s LGPD, Canada’s PIPEDA, or Australia’s Privacy Act).
22. Consent to Privacy Policy
By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
